Susan Moon

Susan Moon is senior vice president of the Customer & Digital Experience team at Exact Sciences, working closely with business units to orchestrate all customer touchpoints into seamless experiences for patients and providers.
Prior to her current role, Susan was vice president for the Digital Experience Center at Kaiser Permanente where she engaged with health plan, care delivery, and IT leaders to define, build, and manage KP’s digital strategy to support all Kaiser Permanente stakeholders. Before that she had a similar focus at Humana, where she led the Digital Center of Excellence, managing Humana’s enterprise digital strategy, roadmap, experience, and platform. She also served as senior vice president, Multi-Channel Enterprise Content Management (ECM), for Citi Cards.
Susan has a bachelor’s degree from Wharton at the University of Pennsylvania and an MBA in finance and management from Columbia Business School.

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