Careers in MedTech

A Day In The Life:

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future ventilators.
• Explain proper maintenance or operational procedures to customer.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Assist in technical support for users, including phone support for users and technical staff.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
• Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.
• Up to 50% travel

Must Have: Minimum Requirements 

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High school diploma or equivalent required
•  2 years technician, field service or customer service experience

Nice To Have:

• Degree in Biomedical Electronics Technology, Electronics, or engineering or technology field.
• Previous experience as Technician/Field Services within medical device industry.
• Experience with Ventilators.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.