Careers in MedTech

Job Title

Field Service Technician- Pittsburgh, Pennsylvania




Careers That Change Lives

The Field Service Engineer is the primary technical representative for Medtronic Cardiac Surgery. The FSR is responsible for promoting and maintaining customer satisfaction by providing on-site maintenance and repair of company and customers’ equipment with minimal supervision or direction.  Contributes to revenue objectives through the sale of service agreements, parts, and accessories to customers within individual territory.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This position will support a territory that includes Western Pennsylvania, Western New York, Southern Ohio, Most of West Virginia.

A Day in the Life

  • Provides efficient, effective repair and inspection of Medtronic Cardiac Surgery equipment and equipment of designated partners of Medtronic Cardiac Surgery.
  • Performs administrative duties to include service reports, contracts, market analysis and special reports.
  • Manages assigned company assets, including spare parts inventory, service loaners, test equipment, computers, and vehicle.
  • Takes ownership of all territory responsibilities necessary to maintain effective and efficient territory operation.
  • Acts as a technical consultant for developing and nurturing customer relations, liaison between Medtronic Cardiac Surgery and the customer.
  • Anticipates, plans, schedules, educates, and fulfills customer requirements in a timely manner.
  • Provides technical support and assistance to sales, other service territories and corporate as needed.  Participates in joint sales/service presentations.
  • Responsible for maintaining and development of all business potential.  Includes, but not limited to promotion and sale of contracts, accessories, etc.
  • Flexibility to travel frequently- 50% of the time

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

  • High School Diploma or equivalent required.
  • 2 years of technical, clinical field service, or clinical customer support experience

Nice to Have

  • Bachelor’s degree in an Engineering discipline
  • Ability to apply engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.
  • Ability to troubleshoot problems and technically diagnose medical equipment.  Excellent English writing and verbal communication skills
  • Experience in teaching technical subject matter
  • Excellent time management skills and detail oriented
  • Ability to work independently, self-motivated and without direct supervision.
  • Extensive direct, face to face customer contact and interaction
  • Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Cardiac Surgery products and services.


September 1, 2022
Pittsburgh, Pennsylvania, United States of America
Job Type
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