Careers in MedTech

Job Title

Field Service Technician- New York Territory

Company

Medtronic

Description

Careers that Change Lives

This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.

Written in 1960, our Mission dictates thatour first and foremost priority is to contribute to human welfare. Over a half-century later, the Mission continues to serve as our ethical framework and inspirational goal for our employees around the world.

RTG (Restorative Therapies Group):

The Restorative Therapies Group develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes.

This position will support Northern New Jersey, New York City, and Southern Connecticut territory.

A Day in the Life

  • Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
  • Installs, operates, maintains, repairs and modifies equipment on designated equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
  • Provide testing and validation support to the manufacturer’s organization, as applicable.
  • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
  • Up to 75% Travel

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

  • High School Diploma and
  • 4 years technician, field service or customer support experience.

Nice to Have

  • Bachelors degree in Bioengineering, engineering or technology field.
  • Previous experience as Technician/Field Services within medical device industry.
  • Experience with orthopedic anatomy, surgical protocol and medical terminology.
  • Ability to troubleshoot with technical skills, creativity and high discipline.
  • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
  • Ability to read and understand schematics and engineering drawings.
  • Familiar with the FDA 21 CFR, CGMP for Medical devices.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
  • Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
  • Experience with robotics or motion control helpful.
Published
November 18, 2021
Location
New York, United States of America
Category
Medtech  
Job Type
Only registered members can apply for jobs.
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