Careers in MedTech

Careers That Change Lives

The Field Service Engineer is the primary technical representative for Medtronic Respiratory Innovation customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all RI systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field.  This position may also require providing technical assistance to clinical and technical staff.

RI (Respiratory Innovations Group):

The Respiratory Innovations  Group develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This is a floater position that will support customers in Oklahoma City and Tulsa as well as across the rest of the region.  The region covers North Dakota to Michigan down to Texas.  Individuals must reside near the Oklahoma City or Tulsa airport to allow for easy travel throughout the region.  This individual will travel 90% including overnight. 

A Day in the Life

• Travel to sites throughout the region to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
• Up to 90% travel

• High School Diploma or equivalent required
• 2 years technician, clinical field service, or clinical customer support experience.

• Bachelors degree in bioengineering, engineering or technology field.
• Previous experience as Technician/Field Services within medical device industry.
• Experience with ventilators and medical terminology.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Experience with robotics or motion control helpful.