Careers in MedTech

Job Title

Customer Service Specialist, Diabetes Processor




Careers That Change Lives

The Medtronic Diabetes Business is one of the most exciting, dynamic and challenging spaces in the medical device industry. More than 463 million patients worldwide suffer from diabetes and this is expected to reach close to 600 million in 10 years. The diabetes device industry is unique in that technologies available to monitor and manage diabetes are starting to converge with consumer electronics technology. As such, the decision dynamics are evolving: patients have a stronger voice in therapy choice, care is transitioning away from specialists, and the role of artificial intelligence is elevating care. Medtronic Diabetes is transforming its business to adapt to this change and create meaningful differentiation to drive customer preference and revenue growth.


Medtronic is seeking a Diabetes Processing Specialist to grow the usage of core products within the Diabetes product portfolio. The Diabetes Processing Specialist is a member of an integrated sales team that works to process and provide support in document collection. In this role, this individual will continue to foster strong relationships with health care providers and insurance companies. Our processors will collaborate with distributors, field sales, and the inside sales teams to ensure sales goals are met.  You will be responsible for revenue generation and clean claims billing. This role will report into an Inside District Sales Supervisor.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.


A Day in the Life

  • Participates in process improvement activities to ensure productive and successful business relationships
  • Promotes and fosters account relationships with various physicians
  • Builds relationships with office staff to facilitate document collection
  • Captures physician charts, labs, notes or letters of medical necessity necessary to receive Insurance approval
  • Sets shipment/order processing expectations with physicians
  • Partners with physicians to appeal rejected submissions for prior authorizations
  • Guides physicians in the order processing of our products
  • Promotes and fosters account relationships with various insurance companies
  • Works within a defined level of authority to process commercial and government insurance claims in coordination with patient benefits for Diabetes to provide potential patients with Medtronic Diabetes solutions, products, discounts, and pricing
  • Serves as a customer advocate with payers
  • Guides payers to a level of understanding with insurance plans
  • Partners with inside and field sales representatives to provide consistent communication on claim processing with the patient
  • Works with national distributors to coordinate claims processing


Additional Information

  •  Candidates must reside in the greater San Antonio, TX area. This is a hybrid position; employees must be able to work onsite at our San Antonio Medtronic facility as well as remotely. Work schedules may vary, and candidates must have some flexibility to work evenings, holidays, weekends, and overtime.

Must Have: 
  • High School Diploma or equivalent required
  • Two (2) years of relevant experience
Nice to Have:
  • Customer service experience within a call center environment
  • Excellent interpersonal, oral and written communication skills
  • Demonstrated knowledge of basic computer skills
  • Previous experience working in a high paced, goal driven, and results or sales orientated environment
  • Ability to understand and solve underlying causes of simple or complex problems
  • Ability to manage multiple responsibilities at once and perform in a team orientated environment
  • Strong attention to detail by being exact, precise, and accurate
  • Ability to achieve acceptable outcomes and complete tasks accurately and on schedule
  • Effective time management skills
  • Ability to take initiative and work independently and with a team
  • Experience utilizing Microsoft Office Products: Word, Excel, PowerPoint, Outlook
November 18, 2021
18302 Talavera Ridge, San Antonio, TX
Job Type
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